Terms & Conditions

When you purchase goods and/or services online from the website you agree to be bound by these online terms and conditions.

The online terms and conditions do not affect your statutory rights as a consumer.

We may change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read these terms and conditions on each occasion you use this website.

Data protection policy

We not hold customer credit or debit card details on our website or any of its data systems.  All credit or debit card details and transactions are carried out via paypal who are compliant with the payment industry’s highest standards for data protection and transaction security.

Any personal data collated through the website will only be used to process your order and for statistic analysis to continually improve the website and business process performance.  Personal data will be processed in compliance with the principles of the Data Protection Act 1998.

Returns

If for any reason we are unable to provide you the goods that you ordered, we will issue you with a refund within 30 days of your order by crediting the card with which you placed the order or in the cases of payment made by cheque a refund to your bank account will be made.

Returns will only be accepted for faulty or damaged goods on delivery.  If the goods we deliver are not what you ordered then we will replace the goods with the ones you ordered.

Delivery

Your order will be delivered within 28 days of the date of purchase unless otherwise specified.

Goods ordered from the website for delivery outside the United Kingdom may be subject to import duties and taxes or handling charges which are levied when the delivery reaches the country of destination.  We do not have any control over these charges and cannot predict their amount. Payment of any such charges, taxes or import duties will be your responsibility and you must comply with the applicable laws and regulations held within the destination country.  Please check with your local customs office for further information prior to placing your order.

Pricing

It is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our despatch procedure. Where a product's correct price is less than our stated price, we will charge the lower amount when despatching the product to you. If a product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before despatch, or reject your order and notify you of such rejection.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation.

Law

These online terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided by the Courts of England and Wales.

Account

You may register with us when purchasing items using this Website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You accept responsibility for all activities that occur under your account or password, so please take all necessary precautions to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner.

Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your details using the 'Your Account' area of the Website.

We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we do cancel an order, it will be without charge to you.

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